KNOXVILLE, Tenn. (WATE) – Another family is having problems with their solar power system installed by a Knoxville company. The Better Business Bureau has issued a warning on Solar Titan USA because it has a pattern of customer service issues and other complaints.
WATE’s Don Dare contacted the company after visiting the couple when their solar battery failed to charge. Despite repeated attempts by Penny and Fred Augustine to reach Solar Titan USA, no one from the company responded. After contacting Dare, a technician was dispatched and the issues rectified. Now they are crossing their fingers in the hope that the solar battery will continue to charge.
There are 16 solar panels on the roof of Penny and Fred Augustine’s house. They were installed 18 months ago, but the pair say the productivity of converting sunlight into electrical energy is sporadic.
“We’ve got nothing now. We’ve got nothing,” Penny said.
“This is the Generac app. It checks our system and tells us what we have. So when you pick up the battery, it reads zero,” said Fred.
Outside their home, the hardware was installed by Solar Titan USA, an inverter system and solar batteries used to store excess solar energy.
‘We called Generac. They walked us through all the troubleshooting. The result was, it’s not Generac, it’s Solar Titan the way things are installed,” Penny said.
The Augustinians signed an agreement with Solar Titan in June 2021, paying $42,500. Today the system is rewarded.
Last month during the Christmas period it froze hard and no solar power was generated in the following weeks. So the couple asked for help.
“We have been calling since that day. I even emailed them again last week. The voicemail says to leave a message or send an email to our customer service address,” said Penny.
“Every time we try to call them, they have their system set up with a loop. It says ‘leave a message, you are waiting for a beep’ but there is no beep. It goes right back to ‘leave us a message’ or ’email us,'” Fred said.
On Solar Titan’s website, there is a tab to contact the company and a help desk if you have any problems. But apparently it’s offline, so WATE emailed the company directly. Within 24 hours, a technician came to the couple’s house and fixed the problem. Penny said she had been given an explanation as to why the battery failed.
“The device won’t work if it’s less than 40 degrees outside,” she said. “It doesn’t work below 40 degrees Fahrenheit. It has a problem.”
Nevertheless, a document from battery manufacturer Generac states that the maximum outside temperature is good at 14 to 122 degrees. The pair said there were problems before December’s big freeze, and Solar Titan’s technical report shows the location of their equipment is outside next to their kitchen window.
“It was never said that the system had to go inside. It was fine with Solar Titan that they put it outside,” Penny said.
The Augustinians aren’t the only ones who had problems with Solar Titan. WATE reported last week that Solar Titan’s Linda Yokley’s $91,000 system was down. WATE called the company and a technician solved the problem.
“The boys were supposed to be here on December 29. Again, no show, no call,” Yokley of Greene County said.
In December, Pat and Cheryl Ireland told WATE a similar story. No one answered their calls. After WATE contacted Solar Titan, a technician got their system up and running.
Back at Augustine’s house, the system finally charges.
“It went from a 29 percent charge last night to a 45.2 percent charge today. Better, but it should be 100 percent,” said Fred.
In response to WATE, Solar Titan said it is doing its best to answer customer questions and resolve any issues.
BBB data shows that customer complaints against Solar Titan come not only from Tennessee, but also from Georgia and Kentucky. The Tennessee Attorney General’s office, as well as AG offices in Kentucky and Georgia, are investigating complaints against the company.
Solartitan told WATE, if you have a problem with a unit they have installed, contact customercare@solartitanusa.com for the fastest response.
What’s on tonight on Wvlt?
Programming schedule
- 8.1. The Kelly Clarkson Show. On the same subject : Purdue researchers suggest novel way to generate a light source made from entangled photons. 15:00 – 16:00 TV-GNewCC. …
- 8.2. Chicago PD 3:00 PM – 4:00 PM TV-14CC. …
- 8.3. Coldcase. 15:00 – 16:00 TV-14CC. …
- 8.4. heartland. 3:00 PM – 4:00 PM. …
- 20.1. Chicago PD 3:00 PM – 4:00 PM TV-14CC. …
- 20.2. CSI: Miami. 15:00 – 16:00 TV-14CC. …
- 20.3. Vegan$ …
- 20.4. Sara’s house.
What channel is the CW in Knoxville? WBXX-TV (Channel 20) is a television station licensed to Crossville, Tennessee, United States, serving the Knoxville area as an affiliate of The CW.
What channel is ABC in Knoxville? Channel 6 is Knoxville’s premier television station and ABC’s subsidiary in Knoxville.
What time does the WVLT news come out? WVLT News at 5:30 PM New Early evening news.
What channel is CBS on in Knoxville Tennessee?
WVLT-TV (Channel 8) is a television station in Knoxville, Tennessee, United States, affiliated with CBS and MyNetworkTV. Read also : Establishment testing standards for particulate photocatalysts in solar fuel production proposed.
What channel is NBC in Knoxville TN? WBIR-TV (Channel 10) is a television station in Knoxville, Tennessee, United States, affiliated with NBC.
What channel is WVLT on DirecTV?
| Cable provider | Channel |
|---|---|
| AT&T U-Verse (HD) | 1021 |
| charter | 15 |
| DirectTV | 30 |
| dish network | 30 |
Who is the new weather girl on Wvlt? Heather Haley is WVLT News’ chief meteorologist.
How can I view WVLT News? You can stream WVLT (CBS affiliate) with Hulu with Live TV, fuboTV and YouTube TV.
Who is Lorenzo Hall’s husband?
This is exactly what Jesse and Lorenzo did with me and my trusty camera this week. They have been married for about a year now and are fairly new to the CT field. They both work at FOX and do the news, Lorenzo is THE Lorenzo Hall, an extraordinary reporter and his husband Jesse is a cameraman for the station!
What does Wvlt stand for?
| Knoxville, Tennessee, United States | |
|---|---|
| Call sign meaning | “Volunteer TV”, nickname adopted in 1997 |
| Technical information | |
| Licensor | FCC |
| Facility ID | 35908 |
How can I view Wvlt news? You can stream WVLT (CBS affiliate) with Hulu with Live TV, fuboTV and YouTube TV.
Who owns WVLT-TV? About us. CBS and CW affiliates WVLT and WBXX in Knoxville, Tennessee, are owned by Gray Television.
What network is Wvlt on?
WVLT-TV (Channel 8) is a television station in Knoxville, Tennessee, United States, affiliated with CBS and MyNetworkTV.
What channel is NBC in Knoxville Tennessee? WBIR-TV (Channel 10) is a television station in Knoxville, Tennessee, United States, affiliated with NBC.
How old is Ted Hall?
Theodore Hall, who has passed away at the age of 74, was the American atomic scientist who was discovered by US authorities to be a wartime Soviet spy – but who was never prosecuted.
Where did Theodore Hall live? After the war, Hall left Los Alamos and moved to Chicago, where he earned a Ph.D. in physics from the University of Chicago and worked in a biophysics lab. He maintained occasional contact with Soviet agents for several more years, although it is not known what other information, if any, he passed on to them.
Who did Theodore Hall work for? Hall had become a star student of Professor John Van Vleck, one of America’s leading experts on quantum theory. The professor had been secretly recruited by leading American scientist Robert Oppenheimer to help design the atomic bomb – and he, in turn, recommended Hall for work at Los Alamos.
What happened to Ted Hall?
Hall eventually moved to England, where he began research at Cambridge University and developed a new method for examining thin slices of biological tissue. Hall was never convicted of espionage. He was briefly questioned by the FBI in 1951, but was never charged.
What did Ted Hall do? Veteran of the Manhattan Project, scientist, spy Theodore “Ted” Hall (1925-1999) was an American physicist and an atomic spy who relayed detailed information about the implosion-like “Fat Man” bomb and various processes for purifying plutonium to the Soviet Union. Hall grew up in a wealthy Jewish family in New York City.
Where is Ted Hall from?
Ted Hall was born on September 10, 1959 in Pasadena, California, USA. He was a director, known for Rollerball (2002), The Doors (1991) and Yellow Submarine (1968).
Is Ted Hall still with WVLT? Knoxville. Ted Hall anchors the 5:00 PM, 6:00 PM, and 11:00 PM hours. newscasts on WVLT and the 10 a.m. newscast on CW. He also serves as editor-in-chief.
Who owns WVLT?
It is owned by Gray Television alongside Crossville-licensed CW affiliate WBXX-TV (channel 20).
Who is the new weather girl on WVLT? Heather Haley is WVLT News’ chief meteorologist.
Who left WVLT news? WVLT Anchor Amanda Hara moves to Nashville. She will be on WVLT’s sister station WSMV. Thank you Amanda for 10 years! Amanda has been honored with 13 regional Edward R.